Shipping & Returns
Shipping only to the contiguous United States.
Motor Freight Delivery Service
This means that a courier or delivery service will arrive at your home and place the item at your front door or condominium concierge. This does not include package removal or assembly.
White Glove Delivery Service (when available)
- For an additional charge, your furniture items will be delivered inside your home by white glove delivery service providers, where they’ll unpack and inspect each item, place it in your room of choice, and provide assembly.
- For added convenience, all packing materials will be removed. Any damage will be automatically identified. White Glove Shipping provides the highest peace of mind for your furniture investment.
- Contact email@example.com with item name and shipping zip code for a quote.
ORDER LEAD TIMES
Luxury takes time.
All items ship directly from our trusted industry partners. Given the hand-crafted, artisanal nature of our products, some may take longer to arrive. Please contact us at firstname.lastname@example.org for an approximate ship date.
Shipment delays and delivery delays can sometimes happen and are out of our control. We ask for your patience and understanding if this happens, and know we, along with our industry partners, are working very hard to get your product to you as soon as possible.
Due to the impact of Covid-19 supply chain & service disruptions, the industry is seeing an increase in delays and ever-changing delivery dates. We can assure you, once placed, your order is in queue and along with our manufacturers, we are doing everything we can to get orders out as safely, accurately, and timely as possible.
BEFORE YOU ORDER
- Be sure to measure every entryway into your home and into the desired room. It is your responsibility to make sure the item(s) will fit into your space. This is especially important when ordering furniture, and fixtures as these items tend to be the hardest to get into one’s home.
- If you live in an apartment building please also measure your elevator and staircases.
- If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.
For tips on how to measure, click here
*If an items sells out or is on backorder, you will be notified when order is processed (typically within 1 - 3 business days).
PREPARE FOR YOUR DELIVERY
- For a safe and quick delivery, be sure to set your rugs in their proper place, remove any frames or artwork from walls that may be susceptible to damage, secure any low-hanging light fixtures, remove any doors that may be necessary and place any pets in another room of your home.
- Please clear all staircases.
- If you live in a building that requires the use of an elevator, be sure to book its use in advance and measure the opening and height of the elevator door.
- Online orders must be canceled within 72 hours. After 72 hours online orders cannot be canceled.
- We want you to love your purchase! Please double check your measurements, dimensions, and any other details prior to submitting your order to ensure the perfect fit in your space.
- All items are considered custom from the manufacturer and are final sale; however, if there is an issue with your order upon delivery, we want to make it right!
- Please email us at: email@example.com within 48 hours of delivery to notify us of any issues, and we are happy to assist.
- *Please do not send your purchase back to the manufacturer.
You will receive an email notification once your item(s) have been received and inspected. The approval of your refund will also be submitted to you via email. Once approved, your refund will be processed and credit will be applied to your original method of payment. Refund processing times vary, and will depend on your bank or credit card institution’s individual protocol and processing times.
Exchanges are available if original item is defective or damaged upon delivery, and if item is still available from manufacturer. If you require an exchange, please email us at firstname.lastname@example.org and we will gladly check options and product availability.
Items eligible for return or exchange: Items that arrive damaged if notified within 48 hours of delivery or pick-up.
If your product arrives damaged, please email us at email@example.com within 48 hours of delivery with your order number and several clear photos of damage for further details.